‘Online Monitoring’: The Consumer Goods Giant Seeks to Capitalise On Vaseline’s Social Media Breakthrough.
First identified over 150 years ago within a Pennsylvania drilling site, the simple jar of Vaseline could hardly be considered an obvious target for social media algorithms.
Nonetheless, its ascent as a popular subject on TikTok has positioned it at the vanguard of an promotional upheaval, where major corporations are spending big on content creators and putting fewer resources into promoting products in legacy broadcasters.
A Journey from Drilling to Digital
Originally produced in the 1870s by chemist Robert Cheeseborough, who saw laborers using on their skin with a derivative of drilling. Today, a spree of amateur-created clips have documented the product’s widespread use in “practical tricks”.
Promoted as a remedy for cleaning shoes or prolonging the scent of perfume, along with a cure for creaky hinges. It has even been deployed to prevent the annoyance of snack dust adhering to hands.
Leveraging the Buzz
Spotting its digital renaissance, executives at the multinational boosted the tips by tasking their in-house experts with verification and providing creators with the outcome data.
Suggestions that it lessened the sting of chili on the mouth were confirmed. Similarly supported were ideas it could extend fragrance and revive leather bags. Claims that it would whiten teeth or make eyelashes longer were debunked.
The ‘Social Listening’ Strategy
Print ads and broadcast spots would once have dominated Unilever’s advertising drive. Yet this viral episode has helped convince executives to dramatically increase investment in content creators.
This tracking of digital spaces to inform business strategy has been termed “social listening”. The company's chief executive, recently appointed, has indicated the goal is to spend a full fifty percent of its huge ad budget on digital creator content.
Evolving With Audience Behavior
Selina Sykes, who is spearheading the social media effort, said the company was simply adapting to new ways of reaching consumers. She said participating on platforms “without killing the party” was paramount.
“What is the key to genuine brand integration? That’s always what we’ve been trying to do as brands, dating to when neighbors chatted over fences and discussing household products.
“We are witnessing a departure from a one-to-many model, where we would just broadcast out … Now it’s many conversations, many communities. The evolution of platform algorithms means that these audiences appear specific, yet they are vast.
“If you can make sure your brand is shared by consumers, mentioned by individuals, this builds credibility and connection. Creators are critical to that. We’re really scaling this advocacy model.”
A Revolutionary Change in Media
The strategy reflects seismic changes occurring in how media is consumed, with the youth demographic devoting greater hours to digital networks than traditional TV, print, or radio.
The transition is visible in falling revenues for traditional media advertising. Across Britain, commercial funding for major broadcasters have fallen by more than £600m in real terms since 2019.
The Creator Economy Boom
This further signifies a media convergence as brands effectively act as media producers, partnering with a multitude of digital creators to boost their products.
An industry expert from a leading agency said: “Naturally, an exodus of attention away from some legacy media and their time is increasingly on digital video and image apps than they are consuming linear broadcasts or printed matter.
“A lot of brands are telling us audiences believe endorsements from the personalities they subscribe to more than they trust ads. That’s a consistent trend.”
He added firms may also cut expenditures by focusing on influencers over expensive broadcast campaigns, which also permits simpler message refinement to gauge performance.
Such methods are increasing. Marketing investment on digital creator partnerships is rising at quadruple the rate than total media spending. Stateside, it has more than doubled since 2021 and is forecast to attain multi-billion dollar sums in 2025.
The Enduring Power of Broadcast
Regardless of the massive shift, industry figures said they believed broadcast ads retained significant importance to play, as networks still held the capability to drive countrywide discourse.
The executive noted: “Among the most effective advertising investments is still events like the Super Bowl. It's not a matter of networks declaring: ‘Our relevance has faded.’ It’s about who’s capturing attention … I believe there is absolutely a role for them.”